Gmail Connection Troubleshooting

Resolving Connection Errors (Password Not Accepted or IMAP Issues)

If you encounter connection errors when linking your account, follow these steps:

1. Verify Your App Password

• Changing your primary Google Account password invalidates existing app passwords
• Generate a new app password in your Google Account settings
• Immediately update this new password in your Mailgo account settings
• Go back to Mailgo and Reconncet this email account.

2. Confirm IMAP Access

Ensure IMAP is enabled in Gmail:

• Open Gmail → Click the gear icon (Settings) → "See all settings"
• Navigate to "Forwarding and POP/IMAP" tab
• Under "IMAP access":

• • Select ✔ Enable IMAP
  • Save changes

• Go back to Mailgo and Reconncet this email account.

3. For Google Workspace Email Account

Enable POP/IMAP Access:

• Access Admin Console: Log in to the Google Admin Console (admin.google.com) as an administrator.
• Navigate to Gmail Settings: Go to Apps → Google Workspace → Gmail → User settings.
• Enable Protocols: Under Protocol access, enable POP and IMAP access.
• Go back to Mailgo and Reconncet this email account.

4 Others

Gmail SMTP errors and codes guide book：https://support.google.com/a/answer/3726730

Still experiencing issues?

Contact our Customer Care team for immediate assistance:

💬 Live Chat (available on our platform)

✉️ support@mailgo.ai