Microsoft Connection Troubleshooting

Resolving Connection Errors (Oauth Connection broken or IMAP Issues)

If you encounter connection errors when linking to your account, follow these steps:

1. Oauth Connection Broken

Click "Reconnect" and "Accept" to grant Outlook or Microsoft 365 permissions to Mailgo.

2. For Microsoft 365 Email Account

Enable POP/IMAP Access:

1. Open Micrisoft 365 Admain Center → Click the Users→ "Active users"
2. Select the specifi user account→ Click "Mail" tab→ Click "Manage email apps"
3. Under "IMAP&SMTP access":
   • Select Enable IMAP
   • Select Enable SMTP
   • Save changes
4. Go back to Mailgo and Reconncet this email account.
   

Still Experiencing Issues?

Contact our Customer Care team for immediate assistance:

💬 Live Chat (available on our platform)

✉️ support@mailgo.ai